HOW CAN WE HELP YOU?

How can I raise a complaint?

dnata Travel strives to deliver the highest standards of customer service and treats all issues raised by customers very seriously. If you do wish to submit a formal complaint, please email our Customer Relations Department at [email protected]  Please give us as much detail as possible. Include receipts, photos or other supporting documentation. As valued dnata customers, we will acknowledge your correspondence within 14 days and reply within 28 days.