HOW CAN WE HELP YOU?

How can I change my accommodation booking?

If, after the confirmation invoice has been issued, you wish to change your booking in any way, we will inform your accommodation provider of your request and will advise you if it is possible to make the changes. Please note that it may not always be possible to make the changes. Any changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration fee of AED50, and any further cost we incur from the hotel provider. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible to make the changes. To request the changes, please access the Manage my Booking facility on our web-site, and login using your transfer booking reference number and name. You will then be able to raise a CSR (Customer Support Request), advising us of the changes you require. We will action your request within the next 3 business days. Please note priority is given to urgent requests relating to bookings close to departure.