HOW CAN WE HELP YOU?

Why does my hotel not know about my booking?

We understand that in some cases, you may wish to contact your accommodation directly before you travel. If your hotel is unable to locate your booking in your name, this is not something to worry about. dnata Travel acts as an agent for your booking, and the accommodation providers that we book through usually only tell the hotel how many rooms they have sold and do not release the guest names until 1-2 weeks prior to check in. However, we can of course contact your accommodation provider and request for your names to be released early to your accommodation. To request the early release of your names, please log into the Manage Your Booking section on our website or app using your accommodation booking reference number. . You will then be able to raise a Customer Support Request (CSR), advising us that you wish for your names to be released early. We will action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure.