Select Language

العربية English

HOW CAN WE HELP YOU?

Latest information for travellers: COVID-19

We are currently monitoring the situation surrounding COVID-19 closely and will continue to provide as much information and assistance to travellers as we possibly can.

Only essential travel, via a limited number of authorised flights, is currently advised from the UAE. We recommend that you check the travel advisory from the UAE Ministry of Foreign Affairs & International Cooperation for latest updates: https://www.mofaic.gov.ae

For health advice, we recommend that you refer to the UAE’s Ministry of Health and Prevention: https://www.mohap.gov.ae

As a holiday company, we have multiple partners including airlines and hotels which have individual policies with regards to travel routes and/or cancellations. As our partners continue to review their policies, we recommend that you contact us to ensure that you have the latest possible information.

Repatriation flights from the UAE

With the approval of the UAE government and local authorities, some airlines are operating limited passenger flights to carry travellers from the UAE to a limited number of destinations worldwide. See all repatriation flights currently available, here.

Please note, all travellers should check their eligibility to enter the destination of their choice before booking flights.
Several countries have imposed individual immigration and travel restrictions. As the situation continues to change, please stay up to date with relevant travel advisories to and from the countries in which you intend to travel, to ensure that there are no current restrictions which might affect you.

If you are flying, please check the status of the flight on your airline’s website to keep up to date with any delays or cancellations. Check with your airport to find out of there is specific advice for travellers, including all of the latest health and safety precautions. Customers will be asked to follow all health and safety measures required by the UAE authorities, their airline of choice, and the country of destination. 

Travel within the UAE

As travel restrictions ease across the emirates, you may be seeking a change of scenery. See our latest UAE staycation offers, here.

Our featured offers include free or flexible cancellations, and most importantly, the assurance that our hotel partners are open to the public at limited capacity, abiding by the latest health and safety precautions set by local authorities. Many of the properties we feature have been selected by dnata Travel for their enhanced hotel hygiene policies, developed in response to the global pandemic.

Please note, across the emirates there are differing restrictions with regards to the opening of in-resort facilities. Please contact us directly for the latest updates on the property and staycation offer of your choice, on 04 389 8999.

Further advice for travellers

If you would like to change or cancel your hotel, flight or holiday package booking made with dnata Travel, please refer to the ‘My Booking’ facility on our website.

Make sure to check your travel insurance ahead of travelling. If you booked your travel insurance with dnata Travel and AIG Travel Insurance, please refer to our website or contact us as per our contact information below.

Please note, due to widespread media reports of Coronavirus (COVID-19), and the World Health Organization (WHO) announcement declaring COVID-19 a pandemic, COVID-19 is a foreseen or known event. If you are purchasing a new policy with AIG, certain coverages may not apply. Please read the details here.

Contact us

If you still have questions, please contact us. Our Customer Care Centre is available 24 hours a day, every day.

Call us: for free on 800 DNATA (36282) if you are within the UAE. If you are outside the UAE, please call +971 (4) 316 6666. We don't use premium rate numbers so you can call for the cost of a normal call.

Email us: [email protected]

Visit us: please note, select dnata Travel retail stores across Dubai are now open, please check ahead with us before visiting. As per UAE government advisory, latest health and safety precautions are being taken in-store, whilst some of our stores remain temporarily closed until further notice. We apologise for any inconvenience caused. We look forward to welcoming you back in-store in due course. dnata Travel has 30-plus outlets across Dubai and the Northern Emirates, see our locations here.