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How can I cancel my booking?

If your travel plans change and you must cancel your booking please do so at the earliest possible time as many products have strict cancellation and refund policies and in some cases are non-refundable (refer to your booking Terms & Conditions for full details). If you do not cancel in advance you may also incur a “no-show” fee in addition to any other supplier fees charged. If you wish to proceed with the cancellation, please either access your booking using the My Booking facility on our website, advising us of your specific requirements or you may call our Customer Support team on 800 DNATA (36282) which is open 24 hours every day. Please see below the dnata refund charges that are applicable IN ADDITION to any supplier cancellation fees: 

Actiondnata Charge(AED)
Refund of Air Tickets150
Reissue of Air Tickets100
Revalidation of Air Tickets50
Refund of Hotel Booking150
Refund of Holiday Package (2+ products)Sum of individual refund charge components
Refund of other Non-Air Products/Services50 per product

In the event that you cancel a cruise holiday, any deposit paid by you is non-refundable. Furthermore, certain travel arrangements forming part of a cruise holiday may incur a cancellation charge of up to 100% of that part of the holiday. The following cancellation charges shall apply to the balance of the cruise holiday:

Days prior to travelAmount payable
14 days or less100%
15 – 21 days90%
22 – 41 days80%
42 – 56 days75 %
57 to 104 days50%

All deposits are non-refundable for all 5 night sailings on the Costa Mediterranea

Applicable for 5 night sailing only

Days Prior to travel

Amount payable (% of total booking, less deposit)


105 days or moreLoss of Deposit100% (no refund is applicable)
104 days or more100% loss100%